Returns and Refund Policy

Last Updated: 28 July 2026

At KAZMAT HARDWARE, we strive to provide quality electrical products and services. If you are not completely satisfied with your purchase, this policy outlines your rights.

1. Eligibility for Returns

You may return an item within 7 days of delivery if:

• The product is faulty, defective, or damaged on arrival
• The wrong item was delivered
• The product is unused, in its original packaging, and with proof of purchase/receipt

Electrical items that have been installed or used cannot be returned unless faulty.

2. Non-Returnable Items

The following cannot be returned:

• Cut cables, custom orders, and clearance sale items
• Products damaged due to misuse or incorrect installation

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5-7 business days. Delivery fees are non-refundable.

4. Exchanges

We will gladly exchange an item for the same product if it is faulty. If you prefer a different product, a store credit or refund will be issued for the price difference.

5. How to Initiate a Return

To start a return, please contact us via WhatsApp at [your number] or email [your email] with your order number and reason for return. We will provide return instructions and address.

6. Contact Us

For any questions about returns and refunds:
Email: info@kazmat.co.zw
Phone: +263 786 507 755